Privacy Policy 

This privacy policy explains what information Little Otter Books collects about those customers using the ‘littleotterbooks.co.uk’ website and the procedures that we have in place to safeguard your privacy. All references to Little Otter Books relate to Charlotte Freeston-Clough trading as Little Otter Books.

 

Our bases for collecting data:

  • Consent – for example, we collect and process your data with your consent if you sign up to our newsletter. You can unsubscribe from our list at any time.

  • ·Contractual obligations – for example, when you order from us we use your address details to deliver your purchase through a postal or courier service

  • Legal compliance – for example, we can pass on data of those involved in criminal activity to the Police to assist their investigation

  • Legitimate interest – in order to carry out our business and provide customers with the best possible service

 

When do we collect data?

 

  • When you sign up to our newsletter

  • When you order though our website, www.littleotterbooks.co.uk (although credit/debit card details are processed securely by a third party and we do not have access to this information)

  • When you engage with us on social media

  • When you enter a competition run by Little Otter Books or fill in one of our surveys

  • When you contact us by email or through the website or ask us to contact you

  • When you browse our website, we capture information through cookies and similar technologies. You can manage these when you visit our site

 

How do we keep your information safe?

 

  • Your information is secured on a secure website and payment information is encrypted by a third party processor.

 

How long will we keep your personal data?

 

  • We will only keep personal data for as long as it is necessary for the purpose it is collected. Whenever you have given us your consent to use your personal data, you have the right to withdraw that consent at any time.

 

Your rights to your data


You have the right to ask us to provide you with:

  • personal data we hold about you, usually free of charge

  • to ask us to correct your personal data when incorrect, out of date or incomplete.

 

Please email us at littleotterbooks.co.uk if you have any questions about the data we collect and how we use it.

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